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FAQ

Our experts are here to help you discover, select and shop for that special framed print, poster and collectible that's just right for you. Check out the resources we've created to help you every step of the way, including our answers to our clients' most-asked questions, our Buyer's Guide to Fine Art, and the best ways to contact us for more assistance.
Q. How do I place an order?
A. It is very easy to place an order online, 24 hours a day. You can also call us at anytime, at 855-387-4686 or 855-38-PHOTO.
Q. What are my payment options?
A. We accept all methods of payment including most major credit cards and PayPal.
Q. When and how will my order be shipped?
A. We generally ship orders within 48 hours via U.S Postal Service. Expedited shipping options are also available. All order in the continental U.S. always include FREE SHIPPING.
Q.How long will it take for my order to arrive?
A. Orders usually arrive within 7 to 10 days. Expedited shipping options are also available. Allow 2 weeks for custom framed orders to ship.
Q. Do you ship internationally?
A. Yes, we ship to over 50 countries worldwide.
Q. How much does shipping cost?
A. Standard shipping within the continental U.S. is always free. Please refer to the shipping rates calculator at checkout for all other shipping rates, including international
Q. Is it possible to expedite my order?
A. Yes. We have several expedited shipping options. Please contact us at support@celebrityvault.com or phone 855-387-4686 to learn more.
Q. What happens if only a portion of my order is available for immediate shipment?
A. We usually ship orders when they are complete.
Q. Is my package insured?
A. Yes, it is. If for any reason your shipment arrives in damaged condition, we will rush a replacement order to you.
Q. How do I track my order?
A. Tracking information will be emailed to you once the order is shipped.
Q. When will my credit card be charged?
A. We charge credit cards upon receipt of new orders.
Q. Will I be charged sales tax?
A. Sales tax will be charged where required by law.
Q. What if my order arrives damaged?
A. We offer a full replacement of any damaged goods. If for any reason your shipment arrives in damaged condition, we will rush a replacement order to you.
Q. Can I cancel my order if I’m not satisfied?
A. Yes, you can cancel and return your order for any reason within 30 days of receiving your shipment.
Q. Can I request a custom size?
A. Yes, please contact support@celebrityvault.com for custom size and framing options.
Q. Can I request a custom product, such as a photo printed on aluminum?
A. Yes, custom options are available. Please contact support@celebrityvault.com to discuss your specific request.
Q. Can I request a specific edition number for limited edition numbered prints?
A. Yes, we usually can accommodate such a request on all Fine Art prints for a modest additional charge equal to 10% of the print price.
Q. What if I am looking for a specific image or celebrity and cannot find it on your site?
A. You may email us 24 hours a day for specific requests. Please contact info@celebrityvault.com As we have millions of images in stock, if you do not see it online, there is still a good chance that we will be able to accommodate your request.
Q. Is there someone I can talk to for recommendations?
A. Absolutely. Please contact info@celebrityvault.com or phone 855-387-4686 and an experienced representative will be happy to assist you.
Q. Do you charge duties/VAT?
A. Yes we do. These charges are included in our international shipment freight pricing.
Q. Do you offer a discount to members of the military?
A. Yes. We offer a 20% military discount.
Q. Do you sell gift certificates?
A. Yes, we do. They can be purchased online.
Q. If I order a gift, can you ship without any receipts or billing details?
A. Yes, we can.
Q. How do I obtain licensing rights for images on your site?
A. Contact our licensing division by email at info@celebrityvault.com or by phone at  855-387-4686.
Q. Do you offer wholesale pricing?
A. Yes, we offer wholesale pricing for qualified accounts. Please complete and return our online request form for wholesale pricing, and we will review your information promptly.